Tag Archives: satori lab

Dadfentora 3: Meddylfryd digidol ac ymddiriedaeth staff

Mae Dyfrig Williams yn edrych nôl dros drafodaeth gyda Kelly Doonan o Gyngor Sir Dyfnaint yn y blogbost diweddaraf mewn cyfres ar Ddadfentora LocalGovDigital.

Pan mae’r Archwilydd Cyffredinol Cymru yn agor ein seminarau dysgu ar y cyd, mae’n annog cymryd risgiau sydd wedi’u rheoli’n dda, gan na fydd gwasanaethau cyhoeddus yn gallu parhau yn eu ffurf bresennol.

Mae Phil Rumens wedi ysgrifennu blogbost grêt ar y pum cam o drawsnewid digidol. Mae hyn yn dangos y gwerth ychwanegol o feddwl am wasanaethau o ran darpariaeth ddigidol. Rydw i wedi bod yn feddwl amdano’r cysyniad yma’n ddiweddar, felly wnaeth fy nhrafodaeth Dadfentora i gyda Kelly Doonan o Gyngor Sir Dyfnaint cymryd lle ar yr amser perffaith.

Agwedd digidol Dyfnaint

Mae Kelly wedi ysgrifennu blogbost gwych sy’n amlinellu pam y dylai ni cyhoeddi gwybodaeth ar-lein mewn ffordd wahanol i gyfryngau print traddodiadol. Mae hi hefyd wedi rhoi enghraifft wych o sut maen nhw wedi rhoi’r syniad yma ar waith ar ôl iddynt gael ei ofyn i greu cyfeiriadur bapur o wasanaethau lleol ar gyfer cyn-filwyr.

Penderfynodd y Tîm Cyfathrebu doedden nhw ddim yn gallu cefnogi hwn achos byddai’n dyddio bron ar unwaith. Mae fe hefyd yn anodd mesur effeithiolrwydd y cyfeiriadur, doedd dim cyllideb i’w ailargraffu neu ei chynnal a doedden nhw ddim wedi cynllunio ffordd o gael y cyfeiriadur i gyn-filwyr.

Llun o wefan arfaethedig Cyngor Sir Dyfnaint ar gyfer cyn milwyr

Llun o wefan arfaethedig Cyngor Sir Dyfnaint ar gyfer cyn milwyr

Roedd e’n braf clywed sut wnaeth y cyngor edrych ar sut allan nhw roi cymorth i’r prosiect yn hytrach na’i rhwystro. Edrychodd y tîm ar sut gallan nhw greu cynnyrch ar-lein gwell ar gyfer cyn-filwyr yn Nyfnaint (neu bobl sydd ar fin fod yn gyn-filwyr ac sy’n edrych i ddod i Ddyfnaint).

Fe wnaeth Kelly cyfarfod â gweithwyr proffesiynol sy’n gweithio gyda chyn-filwyr i drafod y posibiliadau, a diwygiwyd y cynllun o adborth Partneriaeth Lles y Lluoedd Arfog. Yna cynhaliwyd sesiwn gyda chyn-filwyr i ffeindio allan beth oedden nhw eisiau gwybod, sut byddan nhw’n chwilio amdano fe a sut oedden nhw eisiau’r gwefan i edrych. Fe wnaeth Kelly creu map o’r wefan a’r cynnwys, tra roedd dylunydd yn creu’r ffrâm gwifren.

Bydd fersiwn cyntaf y safle yn mynd yn fyw ar 8 Rhagfyr. Yn sydyn mae argraffiad o gyfeiriadur tymor byr wedi datblygu i fod yn gynnyrch sy’n diwallu anghenion defnyddwyr ac yn cael effaith tymor hir – gwych!

Beth wnes i rannu?

Fe wnaeth Kelly crybwyll y gwerth ychwanegol y gallai’r tîm gyfathrebu adio i waith cyfathrebu Cyngor Dyfnaint. Siaradais i am gyflwyniad yr Athro Ros Searle yn ein digwyddiad dysgu ar y cyd ar ymddiriedaeth staff. Roedd un o bwyntiau Ros ar sut all cyfathrebu mewnol da cadw ac adeiladu ymddiriedaeth o fewn gwasanaethau cyhoeddus.

Yn ôl adroddiad CIPD ar ymddiriedaeth, mae uwch reolwyr yn rhy optimistaidd o ran ymddiriedaeth gweithwyr rheng flaen ynddynt, gan nad yw 34% o staff yn ymddiried yn eu huwch reolwyr. Mae’r broblem yn arbennig o ddifrifol mewn sefydliadau sy’n fwy o faint, ac yn enwedig sefydliadau hierarchaidd ble mae staff yn meddwl bod yna gofod rhwng rheolwyr a’u staff. Mae cyfathrebu mewnol yn bwysig iawn i sicrhau nad yw diffyg ymddiriedaeth yn troi’n ymddygiad gwrthgynhyrchiol fel dwyn a thwyll. Gan fod 37% o foddhad swydd yn dod o ymddiriedaeth, mae staff sy’n gweithio i sefydliad sydd gydag ymddiriedaeth uchel yn fwy tebygol o roi mwy o ymdrech, ac yn cydweithio, recriwtio a pherfformio’n well.

Mae ymddiriedaeth hefyd yn gysylltiedig ag arloesedd. I fynd yn ôl at bwynt yr Archwilydd Cyffredinol, bydd staff yn barod i gymryd risgiau sydd wedi’u reoli’n dda os dydyn nhw ddim yn meddwl bydd eu rheolwyr yn eu cefnogi? Mae ymddiriedaeth yn allweddol ar gyfer y math o arloesi sydd angen arnom mewn cyfnod ble mae adnoddau’n dirywio.

Bara Brith Camp

Byddai’n rhannu’r negeseuon allweddol o’r digwyddiad Ymddiriedaeth Staff yn Bara Brith Camp, sy’n ddigwyddiad am ddim o’r Satori Lab er mwyn rhoi lle i barhau’r sgyrsiau a ddechreuwyd yn GovCamp Cymru. Os wnaethoch chi golli’r anghynhadledd, rydym wedi cynhyrchu Storify a fideo i grynhoi’r diwrnod.

Rwy’n gobeithio gweld chi yna – rwy’n edrych ymlaen at drafod gyda mynychwyr sut y gallwn ni helpu i wella lefelau ymddiriedaeth mewn gwasanaethau cyhoeddus yng Nghymru, ac i hybu lefelau o gynhyrchiant ac arloesedd yn y broses.

March Madness session review

GovCamp Cymru

In this post Helia Phoenix from the National Assembly for Wales looks back over the ‘March Madness’ session at GovCamp Cymru. This session was run by Jo Carter from the Satori Lab, who has also blogged about the topic.

If you work in a busy, high-tempo team like I do, you’re often very busy ‘doing the job’. Budgeting for the year ahead should be one of the main focuses of your work, and you should revisit that plan throughout the year, making amendments to it as you go along. But some people don’t manage it as well as they might be able to. The session was attended by individuals from local authorities and housing associations, and we discussed how money is extremely tight in the public sector at the moment, so it’s more important than ever to be pragmatic with your budgeting. The group shared some good practice examples of how you could manage your budget.

Helia Phoenix at GovCamp Cymru / Helia Phoenix yn GovCamp Cymru

Photo by Sasha Taylor, available at http://bit.ly/1sFVNQ4 / Llun gan Sasha Taylor, ar gael o http://bit.ly/1sFVNQ4

There were two great examples that I came away with; one very simple, that anyone could achieve in their own team, and one a lot more elaborate that would require the support of your senior management.

1 – the simple solution. This came from Torfaen Council. Throughout the course of the year, this team operate by spending on business critical things, but they’ll also make a list of things they’d do if they come in with any cash at the end of the year (so upgrading their technology, perhaps buying new software, etc). Then, in February, if they find themselves with an underspend, they can use the money in that way. So they still fit into the ‘March Madness’ spending pattern, but they do it in a structured way that ensures they are using their money in the best way they can.

2 – the complex solution. Monmouthshire Council has a central pot of money that is used as an innovation fund. Departments that manage to save money and have an underspend at the end of the year put the money into that pot. Half is used for paying off debts, but the other half is made available for departments to pitch for. They put in ideas of projects that they wanted to run, and senior management would decide how the money was given out for those projects. This rewarded departments for good financial management, and also permitted them some freedom to try different ways of delivering their services that they might not otherwise have been able to try.

 

Helia Phoenix at GovCamp Cymru / Helia Phoenix at GovCamp Cymru

Photo by Sasha Taylor, available at http://bit.ly/1om3AUS / Llun gan Sasha Taylor, ar gael o http://bit.ly/1om3AUS

You might not be likely to persuade anyone in your organisation to do Solution 2, but Solution 1 is a really easy way of structuring spending so money is being used in the best possible way, and it’s really very easy to do. Anyone can do it.

– Helia

Reflecting on GovCamp Cymru

GovCamp Cymru

Even though I had never experienced an unconference, I still had a few preconceived ideas of what I might expect from GovCamp Cymru. I was intrigued as to how it might differ to what I call traditional broadcast conferences, where a few speakers share their views of a particular topic as part of a predetermined agenda.

My previous experience was turned completely on its head in a positive way. It was quite a liberating experience, watching and listening to a few people pitching a particular issue and then, the attendees making a decision with their feet as to which pitch they wanted to attend, and to help shape and share potential solutions.

I was also pleasantly surprised at the distances that some of the attendees had come from, with attendees in Wales travelling from as far west as St Davids and as far north as Bangor, and with others travelling from across the border from Liverpool and London.

At the beginning of GovCamp Cymru, attendees were asked who was attending a GovCamp event for the first time. By the old democratic process of a show of hands, about 70% of people were attending for the first time. So my preconceived idea that the event would be full of the usual suspects was blown away.

Have a listen to the experiences of a couple of other attendees.

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There was a lot of sharing of ideas and different approaches. There certainly was a lot of ‘what’s your twitter handle, I’ll send you a link to what we were talking about’ kind of conversations. So the sharing was very instantaneous.

So, if you think of GovCamp Cymru as the coalition of the willing, I was quite intrigued as to what difference this event would make when we got back to our day jobs on Monday morning. One attendee even said ‘there’s Sunday first, and social media will enable some new conversations to start, others to continue and gain traction.’GovCamp Cymru

The following morning I read all tweets under the #gccy14 hashtag, where there were people thanking the organisers and sponsors of the event, evidence of attendees sharing more information and ideas, and people asking questions about certain sessions.

And that’s where I picked up more information about of the sessions I didn’t attend. Jo Carter of The Satori Lab had pitched about March Madness. She had already blogged about it and shared the very useful outputs.

So as a result, we’re going to share Jo’s blog to help promote her simple but very useful approach to the annual issue of end of year spend in public services. Several other attendees thought so too, so we’ll share those through our blog, which is evidence itself of GovCamp Cymru’s impact.

Ena

Edrych nôl dros GovCamp Cymru

GovCamp Cymru

Er doeddwn i byth wedi bod yn rhan o anghynhadledd o’r blaen, roedd gen i ychydig o syniadau o beth byddai’n digwydd fel rhan o GovCamp Cymru. Roedd gen i ddiddordeb i weld beth fyddai’n wahanol i beth rwy’n galw yn gynhadledd darlledu draddodiadol, lle mae siaradwyr yn rhannu eu barn am bwnc arbennig fel rhan o agenda sydd wedi cael ei benderfynu o flaen llaw.

Cafodd fy mhrofiad blaenorol ei droi yn wyneb i waered mewn y ffordd gorau posib. Roedd gwylio a gwrando ar bobl yn pitsio syniadau yn profiad da, ac roedd hi’n grêt i weld mynychwyr yn penderfynnu gyda’u traed am ba sesiwn i mynd i, ac i helpu i lunio a rhannu atebion.

Fe wnes i gael fy synnu ar yr ochr orau ar ba mor bell roedd pobl wedi trafaelu i fod yn bresennol, gyda mynychwyr o Gymru yn teithio o Dyddewi yn y Gorllewin a Bangor yn y Gogledd, ac roedd eraill wedi teithio o Lerpwl a Llundain o’r ochr arall i’r ffin.

Ar ddechrau GovCamp Cymru, gofynnwyd pwy oedd wedi dod i ddigwyddiad GovCamp am y tro cyntaf. Trwy ddefnyddio’r hen broses ddemocrataidd o godi llaw, roedd hyn yn wir am tua 70% o bobl. Felly cafodd unrhyw syniad bod hyn yn ddigwyddiad i’r un hen bobl ei chwalu’n llwyr.

Gwrandewch i brofiadau rhai o’r mynychwyr eraill.

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Roedd yna lot o rannu syniadau ac ymagweddau gwahanol. Gofynnodd lot o bobl i mi ‘ydych chi ar Twitter? Fe wnâi anfon dolen i chi ar beth ni’n siarad amdano.’ Felly cafodd gwybodaeth ei rhannu mewn chwinciad.

Os ydych chi’n meddwl am GovCamp Cymru fel ymgynulliad o bobl sydd eisoes o’r un ewyllys, roedd gen i ddiddordeb am ba wahaniaeth byddai’r digwyddiad yn gwneud pan fyddem ni gyd nôl wrth ein desgiau ar fore Llun. Fe wnaeth un person hyd yn oed dweud bod yna ‘dydd Sul cyntaf, a bydd cyfryngau cymdeithasol yn galluogi sgyrsiau newydd i ddechrau, ac eraill i barhau a ffynnu.’

GovCamp Cymru

Y bore canlynol fe wnes i ddarllen y trydar o dan hashnod #gccy14, ble roedd pobl yn ddiolchgar i drefnwyr a noddwyr y digwyddiad. Roedd yna hefyd tystiolaeth bod pobl yn rhannu mwy o wybodaeth a syniadau, a gofyn cwestiynau am sesiynau penodol.

A dyna ble wnes i bigo fyny mwy o wybodaeth am y sesiynau wnes i ddim mynd i. Fe wnaeth Jo Carter o’r Satori Lab pitsio am Wallgofrwydd Mawrth. Mae hi eisoes wedi blogio arno ac wedi rhannu’r allbynnau defnyddiol iawn.

Felly o ganlyniad, rydyn ni’n mynd i rannu blog Jo i helpu i hyrwyddo ei dull syml ond defnyddiol ar y mater blynyddol o wariant blynyddol. Roedd nifer o fynychwyr eraill yn meddwl hynny hefyd, felly byddwn eu safbwyntiau nhw trwy ein blog, sy’n dystiolaeth yn ei hun o effaith GovCamp Cymru.

Ena

GovCamp Cymru

GovCamp Cymru

This year the Good Practice Exchange is supporting GovCamp Cymru, which is an unconference for people working in or with public services in Wales. The event aims to bring people together to discuss and improve public service development and delivery.

As the Good Practice Exchange exists to share public service knowledge and practice, this is an ideal event for us to get behind.

Having supported the NHS Hack Day in Cardiff, we’ve seen what happens first hand when you give people who are passionate about what they do the time and space to improve their work. There were lots of fantastic ideas developed during the weekend, including the use of iPads to chart eye movement, and better learning from quality improvement audits.

There have been some inspiring unconferences this year, with lots of useful resources coming from LocalGovCamp in particular. GovCamp Cymru is in a good position to build on some of the learning from this, as LocalGovCamp was sponsored by the Satori Lab, who are running the event. This Guardian article from Sarah Lay is fascinating reading – will the same key themes crop up in Wales?

Photo issued under a Creative Commons licence by Official BlackBerry Images (https://www.flickr.com/photos/blackberryimages/8032817785/)

Photo issued under a Creative Commons licence by Official BlackBerry Images

On the GovCamp Cymru explained webpage there’s a bit about how people might pitch sessions. I’ll get my thinking cap on and start thinking about issues that I’ve come across that may need tackling. I wonder whether anyone will put forward sessions on collaboration (as Glen Ockso blogged about for We Love Local Government) or digital tips for councillors (from Swansea’s own Dave McKenna) like in LocalGovCamp?

There are also some great blogs reflecting on the event, with a healthy debate going on as to how the event met the sector’s needs, from Phil Jewitt’s post on how central digital is to LocalGovCamp to Kate Bentham’s post on whether she should have attended. It’s great to see such an open, transparent and respectful approach to feedback and learning.

With austerity and numerous graphs of doom being bandied around, we’re constantly reminded that public services face challenges that they have never faced before. If public services have changing needs, then we can’t expect supporting events to stay the same either. This event comes at an important time then, and we’re really looking forward to working with you all to improve public services at GovCamp Cymru.

Dyfrig

GovCamp Cymru

GovCamp Cymru

Y blwyddyn yma bydd y Gyfnewidfa Arfer Da yn cefnogi GovCamp Cymru, sydd yn anghynhadledd i bobl sy’n gweithio mewn, neu gyda gwasanaethau cyhoeddus Cymreig. Nod y digwyddiad yw i dod â phobl at ei gilydd a gwella darpariaeth a datblygiad gwasanaethau cyhoeddus.

Mae’r Gyfnewidfa Arfer Da yn gweithio i rannu gwybodaeth ac arfer da yng ngwasanaeth cyhoeddus, felly mae hyn yn ddigwyddiad delfrydol i ni gefnogi.

Gan bod ni di cefnogi Diwrnod Hacio’r GIG yng Nghaerdydd, ni ‘di gweld beth sy’n digwydd ein hunain pan mae gan bobl sydd ‘da angerdd am eu gwaith yr amser a’r cyfle i’w wella. Cafodd lot o syniadau gwych eu datblygu yn ystod y penwythnos, gan gynnwys y defnydd o iPads i ganfod symudiad y llygaid, a gwella’r dysgu sy’n deillio o archwiliadau gwella ansawdd.

Mae ‘na anghynhadleddau ysbrydoledig wedi cael eu cynnal yn barod eleni, gyda lot o adnoddau defnyddiol yn dod o LocalGovCamp. Mae’r digwyddiad yma mewn sefyllfa da i adeiladu ar ychydig o’r dysgu ohono, achos cafodd LocalGovCamp ei noddi gan y Satori Lab, sy’n rhedeg GovCamp Cymru. Mae’r erthygl hon yn y Guardian am LocalGovCamp gan Sarah Lay yn werth darllen – a wneith yr un themâu allweddol amlygu eu hunain yng Nghymru?

Ffoto a gyhoeddwyd o dan drwydded Creative Commons gan Delweddau BlackBerry Swyddogol (https://www.flickr.com/photos/blackberryimages/8032817785/)

Ffoto a gyhoeddwyd o dan drwydded Creative Commons gan Delweddau BlackBerry Swyddogol

Ar dudalen Esbonio GovCamp Cymru, mae ‘na ychydig o wybodaeth am sut gallai pobl cynnig sesiynau. Fe wnai dechrau meddwl am faterion rydw i wedi dod ar draws yn fy ngwaith i. Tybed os fydd unrhyw un yn cyflwyno sesiynau ar gydweithio (fel wnaeth Glen Ockso blogio amdano i We Love Local Government) neu awgrymiadau digidol ar gyfer cynghorwyr (gan Dave McKenna o Abertawe) fel yn LocalGovCamp?

Mae ‘na hefyd ychydig o blogiau grêt yn myfyrio ar natur y digwyddiad, gyda dadl ddefnyddiol ynghylch sut mae’r digwyddiad yn diwallu anghenion y sector. Mae Phil Jewitt wedi ysgrifennu blogbost ar ’ba mor ganolog mae’r cyd-destun digidol i LocalGovCamp, ac mae Kate Bentham wedi pendroni amdano os ddylai hi ‘di mynd. Mae’n wych i weld ymagwedd mor agored, tryloyw a pharchus tuag at adborth a dysgu.

Gyda’r oes ‘ma o lymder a sawl “graph of doom”, ni’n cael ein hatgoffa’n gyson bod gwasanaethau cyhoeddus yn wynebu heriau anferth. Os oes rhaid i wasanaethau cyhoeddus newid i gwrdd â’u hanghenion, yna ni allwn ddisgwyl i ddigwyddiadau cynorthwyol i aros yr un fath chwaith. Mae’r digwyddiad yma’n digwydd ar adeg bwysig, ac rydym yn edrych ymlaen i weithio ‘da chi gyd i wella gwasanaethau cyhoeddus yn GovCamp Cymru.

Dyfrig