Author Archives: Good Practice Exchange

About Good Practice Exchange

Good Practice Exchange at the Wales Audit Office - encouraging public service improvement through shared learning and knowledge exchange. Y Gyfnewidfa Arfer Dda yn Swyddfa Archwilio Cymru – annog gwelliant yng ngwasanaethau cyhoeddus trwy rannu dysgu.

Tackling Inequalities

Since its launch in 2012 Sport Wales has invested £4million of National Lottery funding over two phases of its Calls4Action programme in 21 separate projects.  It has demonstrated exemplar practice through innovative partnerships to achieve participation by hard to reach groups.

Carwyn Young – Sport Wales’s lead officer for Calls4Action provides his personal perspective on the learning that is emerging from UK Research Consultancy Service (RCS) longitudinal evaluation of the programme and what it could mean for Sport Wales and the sector.

I can still recall the conversation in January 2014 that resulted in me being given the task of bringing Phase 2 of Calls4Action to fruition.  Armed with the findings of an internal evaluation of Phase 1, an indicative budget commitment of £3million and four Focus areas of:

  • Girls & Young Women
  • People with a disability
  • People from a BME background
  • Young people living in poverty

I quickly established a pan organisational working group, so I wasn’t alone!

So, three years later, with 11 projects supported, two years’ worth of progress reviews and evaluation findings, what learning has emerged?

I’m going to start with some of the “Big Lessons” that RCS have concluded from their most recent findings:

  • It is possible to engage hard to reach groups
  • Engaging these groups entails innovative methods……
    • ….both in terms of governance and partnership…..
    • ….and delivery.
  • Also entails a degree of reputational and financial risk which can be accepted and managed, but which remains……
  • Lessons from C4A can inform Community Sport, public health, and wider well-being objectives

All positive stuff I’d hope you’d agree, so what is the some of the learning behind these “Big Lessons”?

I’m going to revisit the key findings of RCS first Interim Impact report, however I have summarised the key findings into my own words:

Timing and Pace:  In your planning allow time to get to know and engage with the target group before delivery starts.

Predicted Outputs: Be clear in terms of what your project is meant to do and what it can deliver

Participation: Make sure you capture impact on individuals not just the numbers

Governance and Partnerships: Projects are effective when partners combine their areas of expertise.  Be clear in terms of what you want from and can provide to the partnership

Ways of Working: Understanding the person you want to engage with and personalise your messaging/engagement.   Deliver what people want not what we think they need to build confidence and trust.

Demonstrating Value: Make sure you have the processes in place to capture all the impact of the project from the start

Structural change: Be flexible and have the ability to adapt the project as challenges arise

I’d like to think that as you’ve read through these findings you’ve thought, “that’s pretty obvious” however I’d also like you to consider whether your current ways of working always incorporate them? If you do, could you make it even better?

One of my favourite pieces of learning has emerged from the StreetGames ‘Us Girls’ project and it’s what they’ve termed “pre-pre engagement”.  It’s about engaging with the target group to build trust and understanding so that a relationship forms between them and the project before even broaching the subject of them becoming physically active.  From an ‘Us Girls’ perspective, the “pre-pre engagement” took the form of makeup sessions, virtual chat sessions, visits to activities, and the time and effort to do this became a key element of the project.  “Pre-pre engagement”, wasn’t an approach you’d normally associate with a Sport Wales supported project but one that has proved to be essential to successfully engage this group of girls.

To finish I’d like to reiterate one of RCS’ “Big Lessons”, “It is possible to engage hard to reach groups”.  Calls4Action projects have confirmed it’s not easy, however it is very rewarding when you see the impact that the projects are having on people lives.  Here are links to a couple of videos that show what I mean:

Brecon Beacons National Park

‘Us Girls’ Big Sisters

I also want to point out that the climate we currently operate within, is significantly different to that of 2014 when Calls4Action phase 2 was launched.  The Well-being of Future Generations (Wales) Act 2015 didn’t even exist!  You could argue that Calls4Action had already started to implement some of the ‘5 Ways of working’.  Implementing the learning into a phase 3 of Calls4Action would be relatively straight forward a bigger challenge is to implement it into what we do on a daily basis and It’s one that I and Sport Wales are up for.

I’m therefore quietly confident that in this ever-changing environment that we find ourselves operating within, we’ve got a lot of things going for us and don’t just take my word for it, read the RCS evaluation reports.

ColaBoraBora: Redefining the ‘WHATS’ transforming the ‘HOWS’

Rosa from ColaBoraBora has prepared the below blog for us in advance of her workshop session at our conference ‘Mutual Benefits: Building a Co-operation Between Wales and the Basque Country’. She talks about the interesting ethos of ColaBoraBora, interlinking the community and the private sector, and the projects they have worked on so far…

As this a Basque conference, this blog has been published in both English, Basque and Welsh.

ColaBoraBora is a cooperative of social initiative, dedicated to designing services and helping create environments and processes of collaborative innovation that focus on people. We help different types of clients to imagine possible and desirable future situations so as to produce new opportunities in times of changes. Additionally, we are also with them to help them put them into practice successfully. Our work is based on paying the same attention to the WHAT (pursued challenges) as to the HOW (how to approach them).

Proponemos nuevos sistemas y metodologías para abordar retos relacionados con la innovación estratégica, organizativa y social. Trabajamos principalmente en proyectos donde se interrelacionan lo público, lo comunitario y lo privado.

Nuestra propuesta de trabajo se sitúa a medio camino entre lo cultural, lo social, lo económico y lo político, abordándolo desde unas perspectivas CO- y TRANS-. Ofrecemos un mix de servicios a medida, basados en la combinación de diversas maneras de hacer, entre la investigación, la consultoría, el diseño, el acompañamiento y la formación. El objetivo es aplicar la creatividad desde la inteligencia colectiva, para pasar de lo abstracto a lo concreto, desarrollando las ideas en forma de productos, servicios y experiencias tangibles.

En ColaBoraBora somos una pequeña tribu de personas entusiastas y críticas, curiosas y comprometidas. Un grupo con formaciones y experiencias diversas (artes, diseño, economía, sostenibilidad, facilitación de procesos, marketing…). Un equipo de profesionales que trabajamos de manera transdisciplinar, remezclando prácticas y saberes.

Diseñando para el bien común

En ColaBoraBora entendemos el diseño como un conjunto de procedimientos para crear soluciones y abordar oportunidades, mediante una planificación y organización diferencial, significativa y eficiente de recursos, procesos, infraestructuras y/o personas. Perseguimos un diseño transformador, un diseño libre y abierto, un diseño para todas, que se sigue preguntando sobre cómo vivimos y cómo podríamos vivir. Un diseño orientado a la comunidad, entendida como un grupo social en un contexto situado, con ciertas características u objetivos compartidos, ya sea esta una empresa, un vecindario, un grupo de usuarias, un gobierno, etc.

Un diseño, en el que los QUÉs y los CÓMOs, atienden a la cada vez más pertinente idea de bien común, desde el procomún y de forma comunitaria.

  • Bien común, un antiguo concepto filosófico, político y económico, que se refiere a aquello que es compartido y beneficioso para el conjunto de los miembros de una comunidad. El bien común es expresión de la voluntad colectiva, se logra a través de una participación co-responsable y puede disfrutarse tanto individual como colectivamente.
  • Procomún (del término anglosajón commons), un modelo de gobernanza de los bienes comunes. La manera de producir y gestionar en comunidad bienes y recursos tangibles e intangibles, que nos pertenecen a todas, o mejor, que no pertenecen a nadie, como por ejemplo: las semillas, internet, el folclore, las lenguas, el agua potable, el genoma o el espacio público. Gracias a la ética hacker y las licencias libres, el procomún se hace extensible a cada vez más ámbitos vitales a través del diseño de productos y sistemas libres y abiertos.
  • Auzolan, una forma propia de trabajo vecinal en beneficio de la comunidad, basada en la co-responsabilidad, la participación y la colaboración comunitaria. Además de servir para el mantenimiento y desarrollo de recursos comunes, contribuye a fortalecer el sentimiento de pertenencia, la confianza y el reconocimiento entre los miembros de la comunidad.

We put forward new systems and methods for addressing challenges related to strategic, organisational and social innovation. We primarily work on projects where the public, the community and private sectors are interlinked.

Our work proposal is situated midway between the cultural, the social, the economic and the political, addressing it from a CO and TRANS perspective. We offer a mix of tailor-made services, based on a combination of various means, such as research, consulting, design, support and training. The objective is to apply creativity through collective intelligence, to move from the abstract to the concrete, developing ideas in the form of products, services and tangible experiences.

ColaBoraBora are a small tribe of enthusiastic, critical, curious and engaged people. A group with diverse training and experience (arts, design, economics, sustainability, facilitating, marketing etc). A team of professionals who work in a transdisciplinary way, remixing practices and knowledge.

Designing for the common good

At ColaBoraBora, we think of design as a set of processes for creating solutions and addressing opportunities, through distinctive, significant and efficient planning and organisation of resources, processes, infrastructures and/or people. We strive for a transformative design, a free and open design, a design for all, which continually questions how we live and how we could live. A community-orientated design, understood as a social group in a situated context, with certain characteristics or shared objectives, whether it is a company, a neighbourhood, a user group, a government, etc.

A design in which the ‘WHATS’ and the ‘HOWS’ address the increasingly pertinent idea of the common good, through a pro-common and collective way.

  • The common good, an ancient philosophical, political and economic concept which refers to that which is shared and beneficial for all the members of a community. The common good is an expression of the collective will, it is achieved through co-responsible participation and can be enjoyed both individually and collectively.
  • Pro-common (from the Anglo-Saxon commons), a governance model of the commons. The way to produce and manage tangible and intangible goods and resources in a community, that belong to all of us, or rather, belong to no-one, for example: seeds, internet, folklore, languages, drinking water, the genome or the public space. Thanks to hacker ethics and free licences, the pro-common is extended to more and more vital areas through the design of free and open products and systems.
  • Auzolan, a form of ‘neighbourhood work’ for the benefit of the community, based on co-responsibility, participation and community collaboration. As well as providing the maintenance and development of common resources, it helps to strengthen the feeling of belonging, trust and recognition amongst the members of the community.

A little bit of what we have done so far:

A lo largo de nuestra trayectoria hemos diseñado y desarrollado infinidad de proyectos; desde la facilitación de pequeños procesos puntuales, al diseño y puesta en marcha de proyectos de larga duración con una gran complejidad e implicando a numerosos agentes. A continuación enumeramos una selección de proyectos, que sirva para ilustrar nuestro trabajo

  • Diseño de entornos para la innovación ciudadana y emprendimiento social como HARROBItik HARROBIra con BilbaoEkintza, El Far con BarcelonaActiva, What if…? con ZaragozaActiva o #1CeS1FINDE con el Ayuntamiento de Sant Boi.
  • Programa de formación sobre emprendimiento social colectivo para mujeres en situación de vulnerabilidad Juntas Emprendemos, con la Diputación de Bizkaia en el marco de RedKOOP.
  • Conceptualización, diseño y puesta en marcha del Centro de Innovación Social EUTOKIA con Bilbao Ekintza.
  • Diseño y puesta en marcha del programa Bherria, impulsado por el Gobierno Vasco y dirigido a fomentar nuevas formas de participación y relaciones entre la administración pública y las iniciativas ciudadanas.
  • Conceptualización y el diseño del programa cultural la Capital Cultural Europea DSS2016EU con el Ayuntamiento de Donostia.
  • Puesta en marcha de la red social de crowdfunding Goteo como parte de la Fundación Goteo, de su nodo local GoteoEuskadi con a Irekia del Gobierno Vasco, así como las convocatorias dirigidas específicamente a proyectos de salud CROWDSASUNA con a Innobasque.

Participamos impartiendo conferencias o talleres en numerosos foros como TED x Madrid, NESI Forum, Labmeeting, Open Design Conference, Librecon, Arquitecturas Colectivas, Think Commons, Zinc Shower, etc.

Formamos parte activa de numerosas redes y grupos de trabajo colectivo entre las que destacan: Wikitoki, laboratorio de practicas colaborativas; KARRASKAN, red vasca para la innovación en cultura y cultura de la innovación; Eiken+, cluster de las industrias creativas de Euskadi; REAS, red estatal de economía alternativa y solidaria; Goratuz, red de cooperativas pequeñas de Bizkaia; Innobasque, red vasca para la promoción de la innovación; o Espacio Plaza / Sarean, asociación para el desarrollo comunitario desde la acción cultural en el barrio de San Francisco (Bilbao).

Throughout our history, we have designed and developed a wide variety of projects; from the facilitation of small specific processes, to the design and implementation of long-term projects with great complexity and involving numerous parties. A selection of projects, which serve to illustrate our work are mentioned below:

  • Design of environments for citizen innovation and social entrepreneurship such as HARROBItik HARROBIra with BilbaoEkintza, El Far with BarcelonaActiva, What if…? with ZaragozaActiva or #1CeS1FINDE with the city council of Sant Boi.
  • The training programme on collective social entrepreneurship for vulnerable women Juntas Emprendemos, with the provincial council of Bizkaia as part of RedKOOP.
  • Conceptualisation, design and implementation of the Social Innovation Centre EUTOKIA with Bilbao Ekintza.
  • Design and implementation of the programme Bherria, launched by the Basque government and aimed at fostering new forms of participation and relations between public administration and citizen initiatives.
  • Conceptualisation and design of the cultural programme, European Cultural Capital DSS2016EU with the city council of Donostia.
  • The setting up of the crowdfunding social network site, Goteo as part of the Goteo Foundation, of its local host, GoteoEuskadi, with the Basque government, Irekia, as well as the calls directed specifically to health projects CROWDSASUNA with Innobasque.

We take part in lectures or workshops in numerous forums such as TED x Madrid, NESI Forum, Labmeeting, Open Design Conference, Librecon, Collective Architectures, Think Commons, Zinc Shower, etc.

We are an active part of numerous networks and collective work groups, amongst which are: Wikitoki, a laboratory of collaborative practices; KARRASKAN, the Basque network for innovation in culture and culture of innovation; Eiken +, a group of creative industries within the Basque Country; REAS, a state network for alternative and solidarity-based economy; Goratuz, a network of small cooperatives in Bizkaia; Innobasque, a Basque network for the promotion of innovation; or Espacio Plaza/Sarean, an association for community development based on cultural action in the San Francisco neighbourhood (Bilbao).

Are Co-operatives the Future? with Rebecca Evans AM

Ahead of our Basque Country events we caught up with Rebecca Evans AM, the Welsh Government Minister for Housing and Regeneration. She had plenty of positivity about co-operative organisations and the Basque Country’s innovation. She mentioned how the leasehold sector could benefit from co-operative approaches, and that co-operative organisations are able to think more imaginatively about the problems that organisations are facing in modern society. She thought there was plenty of good practice over at the Basque Country, that we could learn from here in Wales, and also that we might be able to offer some insider knowledge to the Basque Country, too. Her message of co-operation and mutual benefits is exactly what Chris Bolton took from his trip to the Basque Country to learn more about their co-operatives.

Join us at our Basque Country events this December to learn more. Follow this link:

Are Co-Operatives The Future? With Derek Walker

We caught up with Derek Walker to chat about the Basque Country and co-operatives ahead of our conference this December. We’re really excited to be able to bring over some fantastic representatives from some of the region’s most successful, innovative and future-thinking organisations. In this very special event, public services are invited to learn all about their innovative and new approaches to challenges we have in common, and how the Basque Country puts future generations at the heart of their economy.

Derek Walker is the CEO of Wales Co-operative Centre. They’re partnering with us to bring you #WAOBasque, a conference dedicated to all things Basque Country. Register here:

Co-operatives: Are They The Future? With Leanne Wood AM

We caught up with Leanne Wood AM and had a chat about co-operatives and the Basque Country economy, ahead of our #WAOBasque event. She says that co-operatives offer communities stability in times of economic hardship, and allow people to have a stake in their work, incentivising productivity at work. If you’re interested in learning more about co-operative organisations, join us for our webinar on Monday 3rd December via the link:

We’d also like to invite you to attend our conference on Tuesday 4th December, in partnership with Wales Co-Operative Centre. Register here:

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Diana Reynolds (Welsh Government) & Anna Sussex (WEDFAN)

In Episode Six, Diana Reynolds, the Sustainable Development Change Manager at the Welsh Government, talks about an extensive programme to change how Civil Servants in Wales behave and work in connection with the Well-being of Future Generations Act. (2.50 -21.40 mins)

Then, Anna Sussex from WEDFAN (The Welsh Emergency Department Frequent Attenders Network) follows this with an example of where she has worked with an individual to reduce his A&E visits and keep him out of prison. (21.40- 31.40 mins). Have a listen below…

Jargon Busters with Barod

In Episode Five, Barod challenged us to “Swansea’s Got Jargon Busters”. This was run by Barod at the Swansea Behaviour Change Festival. The aim was to change behaviour around how people communicate, by getting them to take part in a game show where you get ‘buzzed out’ for using jargon. This podcast has four parts:

Part 1: Alan from Barod explains how Jargon Busters was developed;

Part 2: Alan and Simon from Barod take Chris from the Good Practice Exchange through an example of Jargon Busters (Chris doesn’t do very well);

Part 3: Anne from Barod talks about the evaluation of Jargon Busters and the impact on the behaviour of the people she spoke to,

Part 4: Ena from the Good Practice Exchange talks about how the experience of Jargon Busters changed her behaviour.

Professor Dave Snowden & Andy Middleton

In Episode Four, Professor Dave Snowden explains his ‘Nudge Not Yank’ approach to behaviour change. Using narrative to identify where people are currently, their disposition to change and small nudges that will help then move. (2.45 – 8.15 mins). Andy Middleton talks about Minimum Viable Competency in key areas as a requirement for decision makers involved in trying to implement behaviour change as part of the Wellbeing of Future Generations Act. (8.20 – 21.10 mins). Professor Dave Snowden explains his Ritual Dissent Method.  Used to rapidly develop robust solutions that will stand up to examination in the real world. (21.15 – 27 mins). Listen below:

Rachel Lilley (Aberystwyth University) & Matt Stowe (Cartrefi Conwy)

In Episode Three, Rachel Lilley from Aberystwyth University talks about changing how people think about energy use at home with Ymlaen Ceredigion. (1.43 – 9.20 mins). Then, Matt Stowe from Cartrefi Conwy explains the environmental improvements at Parc Peulwys Housing Estate, and how they changed behaviours and help gain a Keep Wales Tidy Green Flag award. (10.30 – 25.30 mins). Have a listen below:

National Energy Action Cymru details of working with Ymlaen Ceredigion in partnership with Ceredigion County Council and Aberystwyth University including a link to a report from Rachel Lilley.

Parc Peuwlys Management Plan 2015-2020, produced by Cartrefi Conwy.  Report from BBC Wales on Parc Peulwys acheving the Keep Wales Tidy Green Flag award.

Rupert Moon (Rugby Gogledd Cymru) & Professor Judy Hutchings (KiVa Anti-Bullying Programme)

In Episode One, we speak with Rupert Moon, on working with rugby players at Rugby Gogledd Cymru to develop behaviours that went beyond the playing field (01.30 – 15.20 mins). Then, Professor Judy Hutchings talks to us about the KiVa anti-bullying programme in schools. Learning from Finland on how taking a whole school approach can change behaviours and reduce bullying (15.25 – 27.10 mins). Have a listen below:

Wales Audit Office, Good Practice Exchange

Bangor University KiVa Programme

Rupert Moon on sport and improving well being