After four years at the Wales Audit Office, Dyfrig Williams will be leaving the Good Practice Exchange team on 11 August. Below, he blogs about his time with the organisation and where he’s off to next.
I’ve been interested in public service improvement since starting my career at the Wales Council for Voluntary Action, and this job has felt like getting paid to do my hobby for a lot of the time. I’ve been able to combine my personal interests, where I’ve attended events like GovCamp Cymru and LocalGovCamp, with my professional life where I’ve worked closely with both internal and external stakeholders in order to really interrogate what good public services should look like in the twenty first century.
Working with legends
I joined the team from a public engagement background having worked at Participation Cymru for three years. I’ve never lost the belief that public services work best when people have an opportunity to shape those services that they access. In some senses, it’s been really fascinating seeing how developments in technology have pushed that even further in recent years. Whichever sector or service you’re working in, there’ll usually be someone at an event that you’re going to who will be talking about the implications of digital for your work. And with that comes the inevitable focus on user needs that is the basis of successful digital services.
There are so many things about the job that I love, not least that it’s never failed to challenge me. That challenge has sometimes come as I’ve often been a generalist working with specialists to share their story. It’s sometimes been an intellectual challenge from social media, where this job has helped to connect me to people who are doing great things and are pushing the boundaries of what they do. And sometimes it’s been the supportive challenge of my colleagues, who are a fun and amazing bunch of people to work with. Thanks Beth, Chris and Ena, you’re legends! I’m going to miss your company and lunchtime leftover feasts.
I’m also leaving Wales, which means that I’m leaving behind an exciting time for Welsh public services and the Wales Audit Office. We’re one year in to the Wellbeing of Future Generations Act, which shapes the long term goals for Wales. As Nikhil Seth of the United Nations said, “what Wales is doing today the world will do tomorrow”. This is challenging and exciting for the Wales Audit Office too, as we grapple with what effective audit of this act looks like looks like.
Research in Practice
We’re also a year into the Social Services and Wellbeing Act, which again puts people at the heart of public service delivery. I worked with the Citizens Panel for Social Services in Wales (which was and continues to be one of the most incredible pieces of work that I’ve been involved in), which fed into the development of the act.
This experience will hopefully stand me in good stead when I begin my new role at Research in Practice as their Learning Event Co-ordinator. Research in Practice support evidence-informed practice with children and families. Here’s their Triangulation Model:
In my current role we occasionally get asked why good practice is a bad traveller (see this post by Chris Bolton for a brilliant riposte), forgetting that we’re implementing changes in tremendously complex environments. I really like how Research in Practice’s theory is grounded in practice and people’s everyday lives, and I’m excited to be a part of that.
I’m also really excited by the wide range of learning opportunities that they offer. One of our core principles at the Good Practice Exchange is that one size doesn’t fit all, so it’s great to see a project that doesn’t focus on training as the answer to all public service needs, as is often the way within the public sector. The way that they approach Change Projects in particular to identify solutions to specific challenges is fascinating.
And on a personal level, I had to cancel my interview last minute after my uncle had a heart attack to support my family. That they re-arranged the interview and gave me another opportunity speaks volumes for how people-centred they are, and I’m really looking forward to repaying them for the opportunity that they’ve given me.
Coming back to Wales
I’ll be coming back to Cardiff for GovCamp Cymru, which is the one day unconference about government and public services in Wales. I hope to catch up with a lot of you who have made my time at the Good Practice Exchange so memorable, and I look forward to catching up properly with my Wales Audit Office colleagues before I go. And thanks very much to you for reading my posts here over the last four years. I’ll continue to post on Medium, and please do stay in touch with me on Twitter so that I can stay up to date with the good things that you’re all doing.
Pob lwc with your work!