Michelle Davies has recently been working with us at the Good Practice Exchange. It’s been great to have her on board, and we’ve been learning from her about her work and vice versa. In this blog Michelle tells us about her experiences of working with us.
I’ve recently completed a Good Practice project where I helped deliver the Facing Financial Challenges Webinar (which you can watch in full on Vimeo). For those of you who don’t know me, I’m normally found working in the Mid and West Wales Financial Audit Cluster working on the exciting stuff – Local Government and Health Accounts!
So, Why I did I want to get involved?
I was both curious and ignorant as to what went on with the Good Practice Exchange Team, what do they do and how do they do it, what circles do they move in, what are their goals in our organisation? After working in Financial Audit in the West for over 10 years, I was desperate for a change of scenery. Getting out and about more, even working in the Cardiff office was a change of scenery.
I learnt loads of new skills, from different approaches to researching topics which I had little or no knowledge of at all. And as for social media, well it would be safe to say I am a little rusty around the edges; I needed to move with the times and the promise of being taught how to ‘tweet’ was appealing. Don’t you just love it when people say “it’s easy?”
I guess to work differently; sometimes you have to work with different people. Although a little daunting at first, you soon learn personalities and expectations. You can learn so much from other people, a kind of inner confidence starts to grow as you bounce ideas off colleagues and share their experiences and excitement.
What I learnt
Firstly I had to research the subject area, surfing the web, trawling through the current relevant reports, any conferences, seminars, identify potential speakers and produce a scoping document to present with my findings and identify the key themes for discussion.
Armed with my research material, I sat and discussed my findings with Ena and Anthony Barrett to agree on a punchier title and to identify speakers that were able to discuss current, relevant good practice identified within the public sector. I learnt the importance of does the title say what it does on the tin?
I held my first speakers briefing with Guy Clifton from Grant Thornton over the telephone, explaining the webinar structure, format and timings and taking away additional housekeeping issues he had for the Good Practice Exchange Team to confirm.
Social Media, i.e. twitter schedules and live tweeting
I had a lesson in tweeting and was asked to tweet live at a few seminars, helping the Good Practice Exchange Team when they were short staffed or at a larger event where there were several workshops running at the same time. A lesson in tweeting, was as I discovered, not always going to ensure it goes smoothly on the day!
Confidence in getting it done
Ummmm, what do I do now, what do I do next, am I doing this right, all my worries and part of the learning curve. Ena would smile at me and say, what do you think, tell me what you feel, what is your gut instinct? Now go and do it!
The Good Practice Exchange Team use a different way of working, they need to be ambidextrous within the team. You learn to work backwards. The team know what they want to achieve, so how do they get there, their focus is on impact.
The good, the bad and the ugly
I’ll do the ugly first – helping on an external seminar specifically to tweet live, I connected to the wifi, ok, sitting at the front of the audience listening to Huw Vaughan Thomas deliver his opening speech – I’m connected but hey – no internet! No matter what I tried it just wouldn’t work! At the end of the opening speech I managed to get Dyfrig’s attention and he miraculously connected my machine, phew! To play catch up I started copying and pasting from a twitter schedule – it wouldn’t work! It took about 15 attempts and a rising temperature before I realised that there were too many characters! Ok – no stopping me now…. except every photo I took of the speakers to upload with their key messages would appear upside down! No photos then!
The bad – well actually I don’t have any bad experiences, so far they have all been good or ugly, and even the ugly one is funny now. You learn from your experiences and I have, tweeting live at the webinar last week went well – phew!
The Good – I have thoroughly enjoyed my experiences, I have learnt a new set of skills and gained an inner confidence and passion that was missing. I have been fortunate in meeting many people from all walks of life, with a range of skills and personalities, some impressive, some humbling, some inspiring, and some eager and switched on.
What I would say to anyone else who wants to get involved
Do it! – You won’t regret it and if you have any concerns and worries I can help you overcome them. The sharing of information this way is important to the future of both our organisation and public services.