Using Information Technology to enable better public services

Effective use of Information Technology

Our shared learning seminar on Effective use of Information Technology was the first one that I’ve organised since joining the Good Practice Exchange at the Wales Audit Office. I’ve learnt a lot in terms of ensuring future events are run effectively, but also on the subject itself.

When we spoke to the Auditor General for Wales about the seminars, he was very clear about the role Information Technology can play to enable new ways of delivering services.

In the seminar I was particularly struck by how Information Technology is having a direct influence on service delivery in some organisations. I was fortunate enough to facilitate Andrew Durant’s workshop in North Wales, which looked at Powys County Council and Powys Teaching Health Board’s collaborative Information Technology service. It was interesting to hear how frontline staff of both social services and health are now better able to co-ordinate their work as they have access to each other’s work calendars.

This wasn’t the only session that looked at enabling better public services. I also attended Wendy Xerri from University of Wales Trinity St David‘s workshop on Green Information Technology, which focussed on the needs of students. Students were often forming endless queues to print their essays, but by focussing on the student experience they moved the essay submission system online, thereby streamlining the system for students’ benefit and vastly reducing the amount of paper that was being used.

As there’s such an array of public service bodies in Wales, it was no surprise that Information Technology approaches and equipment varied between each organisation. It’s clear that there is no ‘one-size fits all’ approach for Information Technology, but it was really heartening to hear how public service staff at our seminar were all looking to improve the effectiveness of their work.


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  1. Pingback: Caring, Technology and Knightmares | weeklyblogclub

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